MADRID, November 22 (EUROPA PRESS) –
Facua has filed a complaint against Ticketmaster, the first to the new Ministry of Social Rights, Consumption and Agenda 2030, for “forcing” donations when purchasing tickets for Luis Miguel.
The club has explained that the ticket company has forced donations to two foundations if they want to buy tickets for the concerts that Luis Miguel will give in July 2024 at the Santiago Bernabéu Stadium in Madrid.
“The club was able to demonstrate that when tickets are purchased through Ticketmaster, two items are added during the process: a donation of 2.20 euros for the Real Madrid Foundation and another of 1.10 euros for the Maestro Foundation Cares. Both of these amounts are per listing and cannot be eliminated at any point during the purchase process,” they noted.
According to Facua, it is Ticketmaster’s own website that indicates that “(an item) has been added to the order.” “To purchase the selected tickets, the purchase of this item is required,” they explain what the website requires.
In this sense, the consumer organization considers that it is a “totally abusive practice” since the consumer has to pay additional amounts to be able to buy his ticket. “Mandatory amounts also completely contradict the very meaning of a donation, which is a payment made voluntarily and selflessly in support of a good cause,” he added.
“It is also strange that one of the two foundations for which these mandatory ‘donations’ are intended is that of Real Madrid, considering that the concerts will take place at the Santiago Bernabéu Stadium, is the property of the football club. ” he complained. Facua.
According to the association, Article 89 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law on the Protection of Consumers and Users and other complementary laws, indicates “unfair terms” imposed on the consumer and users of unsolicited complementary or complementary goods and services.”
Price increases for additional services, financing, deferrals, surcharges, compensation or contractual penalties that do not correspond to additional services can also be accepted or rejected with the necessary clarity or distinction.
